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Returns, Exchanges & Refunds

All our products are covered by our 100% satisfaction guarantee policy.

 

1. - WE DO NOT PROVIDE "RETURN LABEL" unless we make a mistake on your order, if that's the case, please send us an e-mail at and we'll send a return label by email.


2. - Items can be returned up to and no later than 15 days after the receipt date for a refund. After the 15th day of receiving the item it can be Exchanged only and up and no later than 30 days of receipt of that item. Customers are responsible for shipping charges for returns or exchanges. Item returned from a “Free Shipping Option order” will be charged the shipping charges. Items must be unused in their original condition with all packaging materials including labels and plastic bags. We reserve the right to deny any return and we will ship back at customer’s expense.

3. - All returns or exchanges MUST be new with all tags attached.

4. - Free shipping does NOT apply when returning an item. You are responsible for all shipping costs when returning or exchanging items.

5. Refunds.  On return cases, we process the refund the same day we receive the merchandise back in our premises, the customer may receive the refund after 2 to 5 days depending on the Bank.   In the case we made a mistake, you will be refunded in full, order and shipping cost.